Shipping policy

Everything you need to know about getting your order from My Store to your door, and what to do if something's not right.

How fast do you process orders?

Orders are picked, packed, and handed off to the carrier within 1-2 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.

How long does shipping take?

Once your order ships, standard delivery typically takes 3-8 business days depending on your location. Remote areas may take a bit longer.

What does shipping cost?

Shipping rates are calculated at checkout based on your order and destination. Orders over a qualifying amount ship free — look for the free-shipping threshold shown in your cart.

Can I track my package?

Yes. A confirmation email with tracking information goes out as soon as your order ships. If tracking hasn't updated in a while, reach out to service@stephub.shop and we'll look into it.

I entered the wrong address — what now?

Contact service@stephub.shop as soon as possible. We can update the address before an order ships, but once it's in transit we're unable to redirect it.

What's your return policy?

You have 30 days from delivery to request a return. Items should be unused, in their original packaging, and in resalable condition.

When will I get my refund?

Refunds are issued to your original payment method within a few business days of our warehouse receiving your return.

Can I exchange an item instead?

Yes — email service@stephub.shop with your order number and what you'd like instead, and we'll set it up.

My order arrived damaged or wrong — help!

We're sorry! Email service@stephub.shop with a photo and your order number within 30 days of delivery, and we'll send a replacement or refund at no cost to you.